Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at uglyseyewear@gmail.com. Please note that returns will need to be sent to the following address:

UGLYS Eyewear
11 Aviles Street
Apt 3D. 
St. Augustine, Fl 32084

If your return is accepted, we'll guide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at uglyseyewear@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods such as beauty products (as if..). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Promotional Offers, Bundles & Partial Returns

Purchases made as part of a promotional offer, including but not limited to buy-one-get-one offers, complimentary gifts with purchase, bundled products, and multi-item discounts, are subject to the qualifying terms of the applicable promotion.

Full and Partial Returns: When merchandise purchased through a promotional offer is returned, the refund amount will be determined based on the items returned, the items retained, and the original promotional conditions.

If a return causes an order to no longer qualify for a promotional offer, the associated discount or promotional benefit may be adjusted or removed when calculating the refund.

Complimentary Promotional Items: Products received at no additional charge as part of a qualifying purchase must also be returned to receive the full eligible merchandise refund if the qualifying purchase is returned. Customers who elect to retain a promotional item may receive a reduced refund reflecting the item’s retention value, provided that value and this condition were clearly disclosed at the time of purchase.

Bundled and Discounted Merchandise: Partial returns of bundled or discounted purchases may result in recalculated pricing for the merchandise retained. Refunds will reflect the applicable promotional terms and actual purchase amounts.

Any adjustments will be limited to the amount otherwise refundable and made in accordance with applicable consumer protection laws. Statutory consumer rights remain unaffected.

All returned merchandise remains subject to UGLYS Eyewear’s standard return eligibility requirements.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at uglyseyewear@gmail.com.